Housing Management Assistant

MMP Consultancy are looking to recruit a Housing Management Assistant to work for a Local Authority in Hampshire.

Responsibilities:

• Foster good landlord/tenant relationships and to ensure compliance by the City Council and its tenants with the terms of the tenancy agreement.
• Maintain accurate information on the Council's housing management system (in particular using customer services) on tenancy issues relating to individual properties/tenants and using customer services as a tool for managing case work. This requires considerable amounts of data input.
• The use of File Director for storing tenancy records - an electronic filing system which has to be maintained with incoming information from tenants and used to keep tenancy records - which at various times have to be retrieved for casework. This scanning and imaging system requires accuracy to ensure that records are kept correctly, accurately, and are held securely - there is a need for accurate keyboard skills, and knowledge of the operation of the MFD.
• Take initial phone calls and deal with initial enquiries from residents, being able to answer questions in relation to tenancy and estate management. Passing on more complicated issues to the relevant Officer.
• Log multiple contacts on IWORLD for estate management issues and accurate input of documents scanned onto File Director. Data input is a major feature of the post.
• Assist customers in the bidding process for Homebid, making bids on their behalf as required.
• Book signs ups in a timely fashion to ensure that void turn round times are kept to a minimum.
• Prepare sign up paperwork, carrying out necessary checks, for the Housing Management Officer.
• ASB issues
• Tenancy management issues
• Update void information.
• Book and arrange patch chats inviting relevant staff and residents, and following the patch chats to type up notes, and distribute them to relevant staff/residents.