- Supporting application software, including ERP Solutions and other similar business applications.
- Providing customer service solutions to clients, whether this is general enquiries or practical resolutions.
- Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed.
- Escalating necessary issues beyond a 1st line capacity to more senior technicians where required.
- Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge.
- Interrogating problems and advising the developers.
- Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff.
Back to searchYour Company:The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an ERP Support Helpdesk Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers.Your Roles and Responsibilities:
ERP Support Helpdesk Technician
NET Recruit
Posted 11 days ago, valid for 11 days
Southampton, Hampshire SO19 1BQ
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- NET Recruit is seeking an ERP Support Helpdesk Technician for a high-growth software company near Southampton.
- The role involves providing technical support for software applications, troubleshooting issues, and documenting solutions.
- Candidates should have experience in application support, with a preference for ERP knowledge and a degree in IT or a related field.
- The position offers a salary of up to £30,000, depending on experience, along with benefits like private medical insurance and training opportunities.
- The company values employee development and offers pathways for career progression.