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Technical Support Engineer

NEXT POWER SOLUTION LTD
Posted 13 hours ago, valid for 20 days
Location

Southampton, Hampshire SO16 7JE, England

Salary

£48,000 - £72,000 per annum

Contract type

Full Time

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Job overview

NPS is a leading new energy sector player dedicated to providing innovative energy management solutions for both residential and commercial needs. The chance to work in a global team with an international vision. A promising career development within our fast-growing organization. Colleagues who are as smart, supportive, hardworking, and driven as you. A competitive salary with a success-based variable.

Qualifications

  • Bachelor's degree or above in Electrical Engineering, Power Electronics, or related fields.
  • 2-5 years of relevant work experience in the same industry, understanding storage battery and hybrid inverter.
  • Proficiency in office software and CAD.
  • Strong communication skills and coordination skills, have the initiative to find solutions to problems.
  • Clear logical thinking, openness to learning new things, and ability to work under pressure.

Responsibilities

  • Provide technical support for the region, offering pre-sales and post-sales services to sales and customers.
  • Assist sales colleagues and customers through on-site visits, emails, and phone calls for technical discussions.
  • Conduct product and technical training for overseas colleagues and customers through online and offline methods.
  • Stay updated on industry trends, collect and analyzing competitor information, and identify strengths and weaknesses in competitor solutions.
  • Support in product promotion, marketing activities, exhibitions, and refining marketing materials for products.
  • Handle major issues and customer complaints, drive issue resolution and continuous improvement.
  • Contribute to technical document writing and regularly update various technical documents.

Job Type: Full-time

Pay: £48,000.00-£72,000.00 per year

Additional pay:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Yearly bonus

Benefits:

  • Casual dress
  • Company car
  • Company events
  • Company pension
  • Free parking

Schedule:

  • Monday to Friday

Experience:

  • new energy related industries: 2 years (required)

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.