Supervisor

Join Our Team: Supervisor

Position: Supervisor
Location: Millbrook, Southampton
Salary: 31,484
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We are recruiting for an Operations Supervisor for our client based in Southampton. The client we are recruiting for is a full supply chain service and is looking to recruit someone on a permanent contract.

About the Role:

• As a Supervisor, you will, lead the department and manage a small team to achieve service levels set out and agreed by the client. Your responsibilities include fostering individual ownership and encouraging teamwork to share best practices for collective goal achievement.
• Possessing a can-do attitude is essential in this role. Your customer services skills and knowledge of the operation will be a key asset, enabling you to work mutually beneficial way with the client through all forms of communication.
• Taking responsibility for all aspects of the department including labour planning inbound and outbound receipts, will allow you to manage the department in the most cost-effective way for the client.
• Working hours are Monday to Friday, 9am to 5pm with flexibility required to be prepared to do shifts if it became necessary.

Responsibilities:

• Assume full responsibility for the department.
• Manage the relationship reporting daily any risks and challenges to the Shift Manager which could lead to service issues.
• Plan staffing levels in line with the daily tasks and manage communication for any additional needs.
• Manage and motivate the small team within the department making sure they manage the daily inbound and outbound requirements.
• Ensures the client is communicated with in a timely manner, using the most appropriate form of communication.
• Provide daily figures to Shift Manager on staffing and consumables used within the department.
• Receive and process returns getting them back to stock within SLA guidelines and reporting any damage
• Manage the handover of container goods and locate within storage area.
• Adhere to Amazon FBA preparation guidelines and report any issues with labels or stock to the client.
• Manage all racking stock squash up to reduce storage cost for the client.
• Report daily any collection issues and manages the floor space to make sure it is not overflowing.
• Positively promote the company values and deal with negative behavior and poor performance promptly, as per company guidelines.
• Adhere to the agreed timescales for all operational tasks, ensuring standards are maintained.
• Review existing processes and seek new solutions for changing requirements.
• Ensure the Shift Manager is kept appropriately up to date with all staff and client matters.
• Work with Regional on different rework request to maximise the profit in line with making sure it completed on time and right first time.
• Escalate all accidents and incidents to the Shift Manager promptly.
• Train and develop the team working within the regional team including any agency staff.
• Any other duties and responsibilities that may be agreed from time to time.

As an Operations Supervisor, you will need to have:

• Previous experience in a supervisor role is essential.
• Experience in a warehouse environment is essential.
• Previous people management is essential.
• Customer service management is desirable.
• Has a good level of general IT literacy and is able to use Excel and Outlook to a basic level.

How to Apply:

Click 'Apply Now' and our team will contact you shortly.

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