Field Service Engineer - Medical Devices

Field Service Engineer - Medical Devices - HampshireAre you a seasoned professional in the service of medical devices, with extensive expertise in both hospital and community settings? Explore a unique opportunity with our client, a dynamic company committed to fostering employee development and agile decision-making in the field service sector.Key HighlightsVersatile Role: Championing excellence in medical device engineering services for both hospitals and communities. This is a fantastic opportunity for a Field Service Engineer with a passion for making a difference in medical device maintenance and support.Technical Expertise: Harness your profound knowledge of medical device engineering. Our client is seeking a skilled professional with a strong technical background to drive excellence in field service.Growth Opportunities: Align with a rapidly expanding organization that presents abundant pathways for career advancement. This role offers a unique chance to grow within the field service sector and contribute to the success of an innovative company.Personal and Professional Development: Thrive in an environment that invests in your technical and personal growth. Our client is dedicated to fostering continuous learning and development, ensuring that you stay at the forefront of the field service industry.Agility: Become an integral part of an agile business that makes prompt decisions and collaborates effectively with key stakeholders. Our client values agility and adaptability, making it an exciting place for a Field Service Engineer to contribute to effective decision-making and service delivery.Main ObjectiveReporting to the Team Leader/Key Account Manager, you will provide field-based scheduled and corrective maintenance for both hospital and community customers. This includes offering on-site technical solutions while ensuring the highest quality support.Main Tasks*Conduct planned preventative maintenance and repairs to a wide range of medical devices in hospitals and community settings.*Ensure service reports are completed in accordance with the Quality Management System.*Liaise with customers regarding scheduled visits and corrective repairs.*Collaborate with the service desk to ensure service delivery meets KPIs.*Maintain effective quality systems to comply with ISO 9001:2015 and ISO 13485.*Utilize BCAS Biomed Database System of assets.*Identify and develop improvements in processes for consistently high levels of service.*Build an honest and strong working partnership with Trusts for smooth contract operations and compliance.*Positively increase the Company's profile and grow BCAS Biomed multivendor business.*Comply with Company quality systems in accordance with ISO9001:2008 and ISO13485:2016.*Ensure tasks align with MHRA Managing Medical Devices Guidance Document and OEM Protocols.*Ensure all Company policies and procedures are fully complied with at all times.*Provide customer service support to the Team Leader.Key Skills*Ideally, possess a minimum of HNC/HND in Electronics/Microprocessors/Electrical Engineering or related field.*Demonstrable experience in a similar role dealing with medical devices in both hospital and community settings.*Understanding and compliance with all regulatory requirements, including MHRA, Health and Safety, and Quality.*Demonstrate a good level of competency with IT systems for managing assets and reporting on work completed.*Must demonstrate ongoing commitment to personal development.*Capable of working within a competitive team environment and providing strong individual performance.*Good problem-solving skills.*Full UK Driving licence.*Good communication and interpersonal skills.Our client is renowned for delivering top-notch service to customers and is dedicated to fostering employees who share their ethos of equality, fairness, customer focus, and professional pride. They seek candidates who embody ambition, resourcefulness, and adaptability, prepared to excel even in challenging circumstances.If you have field service engineering experience, especially within a hospital and community setting, and you're seeking an exciting career opportunity, we invite you to apply for the Field Service Engineer position and become an integral part of a dynamic team in the ever-evolving field service industry.