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Customer Service Representative
- Job Type: Full-time, Temporary - Permanent
- Location: Southend on Sea
- Salary: £12.00 Per Hour
I am looking for a Customer Service Representative who is committed to providing outstanding customer service in line with client contracts, KPIs, and business deadlines. This role is ideal for someone with a strong customer focus, excellent communication skills, and the ability to deliver efficient and effective solutions. My client is looking for a candidate who can assist on a specific project as they go through a period of growth.
Day to Day of the role:
- Deliver excellent customer service in a professional manner.
- Provide efficient and effective solutions to maximise revenue and convert to a fee.
- Utilise supply chain to upsell and increase fee potential.
- Manage emails and telephone calls proficiently and effectively.
- Organise and prioritise workload while maintaining accuracy and good service delivery.
- Keep accurate records of all correspondence, both written and verbal.
- Generate invoices carefully to minimise revenue loss.
- Handle client complaints in a timely and professional manner.
- Perform tasks as requested by senior staff.
- Maintain a confident telephone manner and strong customer focus.
Required Skills & Qualifications:
- Good understanding of the business and the role’s contribution to it.
- Customer-focused with a drive to deliver excellent customer service.
- IT competent with a keen eye for detail.
- Strong organisational skills and a team player.
- Self-motivated with a positive attitude and the ability to produce careful, accurate work.
- Responsible, reliable, and punctual.
- Excellent interpersonal and listening skills.
- Ability to organise and prioritise own workload.
- Proficient IT skills and an excellent telephone manner.
Benefits:
- Working with a supportive team
- Friendly office culture
- Career Development
- Immediate Start
