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CUSTOMER CARE COORDINATOR
Location: Southend-on-Sea, Essex
Salary: Negotiable
Permanent Position
To Start Immediately
Our client is looking for an experienced Customer Service Advisor to join their team which are based in their Southend-on-Sea office and who is available to start as soon as possible. This is a Permanent role which is office based only. If you have excellent Excel skills, strong administration abilities and good customer service skills and want to join a vibrant existing team, then please apply as we would love to hear from you.
The Customer Care Coordinator plays a pivotal role within the customer care team in ensuring the efficient operation of the department.
As the Customer Care Coordinator, you will be responsible for:
- Handling all incoming calls promptly
- Proactively resolving customer enquiries
- Producing quotations and estimates
- Processing purchase orders
- Coordinating email traffic within the shares inboxes
The successful Customer Care Coordinator will have the following skills and experience:
- Strong communication skills
- Intermediate IT skills to include Excel, Word and Outlook
- Self-motivated with a flexible can-do attitude
- Excellent attention to detail
- Good inter-personal skills - must be able to work as part of a team as well as individually
- Worked in a call centre environment desirable but not essential
- An understanding of medical equipment desirable but not essential
Benefits:
- Private Healthcare
- 25 Days Holiday + Bank Holidays
- Employee Assistance Programme
- Salary Sacrifice Pension
- Electric Car Scheme
- Cycle to Work Scheme
If this role is interesting to you, please give us a callto discuss further or email us your CV. We look forward to hearing from you.
