Operations Room Support (Watchkeeper)

Watchkeeper - Maritime Trade Information Centre (Navy Command)

Background:

The Watchkeeper is a contract role within an outsourced service Carbon60 deliver to Navy Command for the UKMTO project.

Located in a military facility, successful applicants will play a key role as a shift Watchkeeper in an expanding team that provide 24/7/365 cover.

The role forms part of a dynamic team providing a 'helpdesk' type service. Day to day tasking may involve call handling, data input & responding accordingly to any issues that may occur in a calm efficient manner.

The primary purpose of a Watchkeeper is to upload data with a view to developing and maintaining the White Shipping picture, using prescribed systems. The White Shipping picture provides a snapshot of merchant vessels transiting the Voluntary Reporting area at any one time. You will act as the initial point of contact for all merchant vessels transiting through these designated areas; the Red Sea, Gulf of Aden, Indian Ocean, Arabian Sea and Gulf of Guinea.

Other tasking may include, but is not limited to:

• Handling emergency calls from vessels at sea/industry
• Recording incidents
• Logging emails in accordance with set guidelines
• Liaise with various agencies and vessels according to standard operating procedures
• Disseminate information and report to management chain

Person Specification

Essential:

• MOD security clearance or be content to undergo Security Clearance to SC level
• Computer literate with a basic working knowledge of Microsoft Office applications: Word, Excel and PowerPoint
• Excellent communication skill
• Ability to act calmly under pressure
• Able to follow laid down process
• Experience in one or more of the following:
• Merchant or military maritime environment
• Ops room experience
• Call Handling
• Emergency Response
• Help-desk
• Data Input
• Relevant shift working environment

Desirable:

• Current working knowledge of either merchant or military shipping highly advantageous
• Experience working set shift patterns and unsociable hours
• Experience in client facing/customer service/service delivery environment
• Own means of transport due to inaccessible site location

Shift Pattern:

Shifts will be for a period of 12 hours and follow a pattern of 7 days on, 7 days operational support, 7 nights on followed by 14 days off.

Day shifts - 7am - 7pm

Night shifts - 7pm - 7am

Successful applicants will be put into a set shift rota with limited flexibility. Holiday is allocated over set periods and there is very limited scope for change.

Further details on this can be discussed with your Carbon60 representative.

Contract Information:

• This is a full-time permanent contract.
• 31K per annum
• Base location will be Naval HQ site - Portsdown Technology Park
• Start date - ASAP

Further research information can be found:

• (url removed)/
• Best Management Practice guides BMP5 & BMP West Africa
• (url removed)/home
• (url removed)/indian-ocean/best-management-practices

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.