Junior 1st Line Support Analyst A fantastic opportunity for an Junior 1st Line Support Analyst to join one of the regions most exciting and recognised businesses on a permanent basis. As the IT Support Analyst, you will act as the first point of contact for IT queries as well as providing world class customer service.This is a fantastic opportunity for a enthusiasic Junior IT Analyst at the start of their career, looking for a role where they will be encouraged to grow. Based onsite in Southwold, Suffolk and with some occasional travel, a driving licence and car is essential. Key responsibilities.• Ensure service desk requests are logged, actioned and escalated appropriately • Provide 1st Level technical support within a Windows environment • Manage user accounts and permission requests across multiple platforms • Diagnose and resolve issues remotely, via telephone or on-site • Maintain a high level of customer service Key skills.• Previous experience within an IT Support position• Good knowledge of Windows / Microsoft / Active Directory • Excellent customer service skills • Any knowledge of JD Edwards, Guestline, ERP an advantage If you are interested in finding out more about this fantastic opportunity, please reach out today for a confidential chatIT Support Analyst
Back to searchJunior 1st Line Support Analyst
Pure Resourcing Solutions
Posted 17 hours ago, valid for 16 hours
Southwold, Suffolk IP186NN, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- A fantastic opportunity exists for a Junior 1st Line Support Analyst to join a recognized business in Southwold, Suffolk on a permanent basis.
- The role involves acting as the first point of contact for IT queries while providing exceptional customer service.
- Candidates should have previous experience in an IT Support position and a good knowledge of Windows, Microsoft, and Active Directory.
- The position requires a driving license and car for occasional travel, with a focus on diagnosing and resolving issues remotely or on-site.
- Salary details were not provided, but this role is ideal for enthusiastic individuals at the start of their career looking to grow in the IT field.
