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This is an excellent opportunity for a Payroll Manager within an accountancy/bureau/umbrella firm who is looking to join a well-established and reputable firm of chartered accountants based in North Wales.
As a Payroll Manager, you will be supporting a portfolio of your own clients, whilst managing a highly professional and motivated small team of Payroll Administrators. A friendly and professional working environment is on offer, together with a competitive benefits package.
Key Responsibilities:
- Managing a portfolio of clients.
- Monitoring changes in payroll tax legislation and reporting requirements and advising on those changes and the potential impact on the Group.
- Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Undertaking manual calculations of payroll taxes and NI when necessary.
- Managing various pension schemes.
- Overseeing recruitment, training, and supervision of payroll team, and provide training.
- Coordinating workload distribution and enforce deadlines to meet operational goals.
- Conducting performance evaluations, offering feedback to enhance team performance.
- Previous experience in delivering fully managed payroll services.
- Proven ability in building and managing a highly motivated team.
- Excellent ability in building positive customer relationships.
- Great coaching and mentoring skills.
- A thorough understanding of payroll regulations, taxes and PAYE procedures.
- Strong verbal and written communication skills, including active listening to accurately answer queries.
- Skilled at identifying potential payroll discrepancies and addressing them proactively.
- The ability to work in a fast-paced environment and able to provide excellent customer service to clients.
- Understanding of software implementation.
- Friendly and supportive environment.
- A career packed with opportunity, in a stable and growing company.
- Generous holidays - 25 days plus bank holidays.
- Ongoing free mandatory and development training days.
- Pension scheme.
- Access to hundreds of discounts and benefits through our rewards platform.
- On-site parking.
- Various annual social events.
- Annual discretionary bonus scheme.
- One hour lunch break
