999 Call Handler

Adecco are pleased to be recruiting for a 999 Call Handler to join North Wales Police at their HQ in St Asaph.

TO APPLY FOR THIS ROLE, YOU MUST BE FLUENT IN WELSH.

• This role is due to start on 20th January 2025.
• You will have a 6 week training course, therefore no annual leave can be taken for 6 weeks from 20/01/2025.
• This is a temp to perm role.
• You would be working over a 24/7 shift pattern. The shifts are 4 on 4 off.
• The rate is 17.33, which includes shift allowance.

The role:

You would be based in the Force Control room based in St Asaph, and would be taking 999 calls and non-emergency 101 calls, as well as sending police officers to incidents across North Wales.

• You will be trained to ask initial questions to establish the risk/severity and if there are any lines of enquiry or investigation such as evidence, or forensic opportunities. You will manage expectations of the reporting person providing crime reduction advice and reassurance.
• Partners - you will work with other emergency services and partner agencies, supporting the work they do and arranging for police involvement where this is needed.
• Advice - many of the non-emergency calls received are resolved by our communication operators. This could be through offering advice or signposting members of public to more appropriate agencies when it is not a matter dealt with by the police. With each contact you will be managing expectations advising what police can and cannot do.
• Recording intelligence - from information given by our communities you'll be identifying and recording information to share with other parts of the organisation, to inform our future policing operations.
• Service delivery - you will be part of a professional team who deliver a good service by being focused and alert to deal with whatever the next call could bring and dealing with sometimes constant calls to a professional standard.

If you are interested in this role, please apply and if your CV is shortlisted one of our Adecco Consultants will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)