Job Title: Technical Customer Service Advisor
Salary: £27,500 to £29,500 per annum
Location: Hitchin
Contract: Permanent, Full Time
Hours: 39 hours per week
Company:
An exciting opportunity to work for a leading manufacturer within their specialist industry. This role would suit candidates who have worked within a similar industry (manufacturing, construction or home improvements) and have a proven track record of providing exceptional customer service.
Skills & Experience:
·Excellent telephone manner and customer service skills
·Technical ability and skills
·Experience in manufacturing or construction industry
·Ability to work in a busy customer service environment
Key Responsibilities:
·Delivering exceptional B2C & B2B customer service within a growing sales team.
·Respond to customer enquiries via telephone and email, and give information on pricing, quotes and deliveries.
·Provide excellent customer service for sales and project support
·Liaising with other departments to resolve customer issues.
·Processing orders, invoices and credits.
·Input and update customer information on the system.
·Manage company social media accounts, creating content, scheduling posts and monitoring engagement.
Benefits:
·Holiday: 23 days holiday + bank holidays
·Additional days gifted for Xmas closure
·Pension scheme
·Life insurance
·Free parking onsite
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Back to searchTechnical Customer Service Advisor
Smart10Ltd
Posted 16 days ago, valid for 13 days
St Ippolyts, Hertfordshire SG4 7PE, England
£27,500 - £29,500 per annum
Full Time
Retirement Plan
Life Insurance
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Sonic Summary
- The job title is Technical Customer Service Advisor with a salary range of £27,500 to £29,500 per annum.
- The position is located in Hitchin and is a permanent, full-time role requiring 39 hours of work per week.
- Candidates should have experience in the manufacturing, construction, or home improvements industries and possess strong customer service skills.
- Key responsibilities include delivering exceptional customer service, responding to inquiries, and managing social media accounts.
- The company offers benefits such as 23 days of holiday plus bank holidays, a pension scheme, and life insurance.
