Job Title:聽Customer Experience Executive Salary: 拢22,500 annum + bonus 聽 Location: Near St Albans Contract: Full time, Permanent- Monday - Friday, 9:00am - 5:30pm (37.5 hours per week) COMPANY PROFILE Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans. 聽 They are an award-winning company in the Telecommunications industry and have an excellent reputation for providing an outstanding service to their large client base. 聽 This role has a lot of potential for the right candidate to progress into an Account Manager so you can develop in your career. 聽 SKILLS REQUIRED 路Excellent customer service skills in either retail, hospitality or an office environment 路A proactive and positive attitude 路Ability to work within a fast-paced environment 路Strong IT skills including Microsoft packages 路Excellent communication skills 路Hardworking and reliable 路Time management skills 路Able to use initiative and bring new ideas to the team 聽 RESPONSIBILITIES 路Supporting the Account Managers with their account base 路Answering incoming customer related queries 路Managing customer cases for faults and billing issues 路Making sure systems are updated and accurate 路Coordinating the training schedule for self growth 路Competitor analysis and keeping up to date with market trends 路Being an all-round advocate within the business and team 路Making sure customer retention stays at the targeted rate 路Handling customer feedback and complaints on the phone and e-mail 路Developing knowledge to be able to educate customers 路Creating opportunities to benefit customers 聽 COMPANY BENEFITS 路Training and development 路On-going personal development 路21 days annual leave rising to 25 per year of service 路Birthday day off 路Childcare vouchers 路Mobile package 路Company pension 路Bonus incentives 路Fun working environment 聽 Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data 聽
Back to searchCustomer Experience Executive
Smart 10 ltd
Posted 12 hours ago, valid for 5 days
St. Albans, Hertfordshire AL3 6JZ, England
拢22,500 per annum
Full Time
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Sonic Summary
- The job title is Customer Experience Executive with a salary of 拢22,500 per annum plus bonus.
- This full-time, permanent position is located near St Albans and requires a positive and friendly attitude.
- Candidates should have excellent customer service skills, preferably with experience in retail, hospitality, or an office environment.
- The role offers opportunities for career progression into an Account Manager position.
- Applicants should possess strong IT skills, excellent communication abilities, and a proactive approach to work.
