Customer Service Administrator

We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.

This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!

This is a fantastic opportunity for a candidate with retail and customer facing experience to work in a busy office-based customer service role, you will be liaising with customers face to face when they visit the showroom as well as processing administration.

What’s in it for you?

• Salary: Up to £29k
• Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm
• 1 day working from home after probation
• Pension
• Growing and progressive environment
• Busy and interesting role
• Excellent opportunity to develop within a busy company

Key Responsibilities

• Providing effective customer service over the phone and face to face
• Hosting customers who visit the showroom
• Assisting customers with order requirements, raising orders, and updating customers on order status
• Supporting new business and creating new accounts
• Handling invoice/collection queries. Managing quality and return queries.
• All pre and post sales enquiries.
• Customer complaint handling.
• Advising customers of any stock delays or any impact on customer experience.

What they are looking for

• Minimum 2 years customer service experience,
• Retail (customer facing) experience will be considered
• Proficiency in MS Word and Excel
• Excellent verbal and written communication skills
• Numerate
• Drives for results and positive outcome
• Pays close attention to detail, and accuracy
• Proactive, with ability to multi-task and manage time effectively
• Previous experience using SAP is desirable
• A car driver is preferred due to office location