Senior Client Service Executive

Jems Recruitment Ltd

Posted 24 days ago, valid for 5 days

St. Albans, Hertfordshire AL3 6JZ, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

This hybrid role requires working 3 days in the office and 2 days from home, with a schedule of Monday to Friday from 9am to 5:30pm.
Candidates should have experience in client-facing roles, with a strong focus on project coordination and communication skills.
The position offers a salary of £35,000 and requires a minimum of 3 years of relevant experience.
Benefits include an annual company bonus, discounts, a pension plan, and subsidized private healthcare.
There are opportunities for progression to a senior project role within a well-established company.

Hybrid role, working 3 days in the office and 2 from home, Monday-Friday 9am-5.30pm
Progression available to senior project role
Benefits including annual company bonus, discounts, pension, subsidised private healthcare

Are you experienced client-facing professional looking for the next step in your career at a senior level? This role combines client and internal team coordination, phone, email and face-to-face communication, as well as reporting skills. You will be working in a well-established, commercial office environment where you can take on further responsibilities. If you are keen to be your client's first point of contact, ensuring multiple projects are completed on time and making recommendations back to your customers, this will be an exciting new challenge for you. You will be working in a busy and varied role, with excellent support and training in place.Duties include:

Communicating with business customers by telephone and email, as well as attending meetings
Liaising with customers and internal teams to ensure larger client projects are co-ordinated to deadlines
Updating various reports using MS Word and Excel, as well as using in-house systems
Providing the highest level of customer service
Analysing results, looking at trends and reporting your recommendations
Supporting less experienced members of the team in the future

We are looking for candidates who have a passion for providing high levels of corporate customer experience and who are comfortable working in a busy project-orientated environment with multiple conflicting deadlines. You will also have high attention to detail and excellent IT skills, especially using MS Word and Excel.If you are looking for a permanent role and are looking to join a well-established company, where you can develop your client management skills further, call us or apply today!

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