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Customer Executive Assistant
Based in St Albans
£27,000 - £32k depending on experience
Working 5 days a week over weekdays and weekends on a Rota basis!
Are you looking to utilise your customer service skills within the travel industry? Do you have strong communication skills? …If so, we may have the role for you!
Tate are currently recruiting for a well-established travel company based in St Albans, whose team are passionate about what they do. They pride themselves on giving excellent customer service and are looking for someone with the same mindset to join their team!
As a Customer Executive Assistant, you will be responsible for providing a first-class level of customer service, through telephone, email and social media.
Day to day responsibilities will include:
- Updating customers of pre travel plans, including cancellations
- Handling post travel enquiries and complaints
- Switching between different communication channels in a busy environment
- Solving complex issues
- Working to service level agreements
- Sending balance reminders and taking deposits or payments from customers
- Processing cancellations and amendments on the internal system
Working in a busy and fast paced environment, it is important that the successful candidate has previous experience working in a similar role, with proven experience demonstrating dealing with complex issues and being able to resolve these issues. The ideal candidate will have:
- Exceptional communication skills both verbally and written
- Ability to defuse negative situations with appropriate solutions
- Ability to manage customer expectations
- Knowledge of working with social media in a customer focused role
- Self-motivated and enthusiastic approach to their role
- Able to work under pressure
Further details:
- Company benefits include 20 days holiday + bank holidays in leu, company pension, training and development, staff discount up to 25% on travel, cycle to work scheme
- Free parking on site
- Located in town centre
- Working hours 37.5 hours per week on average, working shifts Monday to Sunday. Monday to Friday are shifts between 9am-8pm, Saturday 9am-5pm and Sunday 10am-6pm
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
