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Daniel Owen Agency are currently looking for a Helpdesk PPM Coordinator, based in St Albans, Hertfordshire. You will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within the Hard Facilities Management / Rail Contract.
Key Responsibilities
- Serve as the initial contact for service requests via phone and email.
- Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
- Prioritise urgent tasks and coordinate resources to address immediate needs.
- Support operative and subcontractor coordination for efficient service delivery.
- Attend training and health & safety courses as directed.
Qualifications and Experience
- GCSEs or equivalent (Grade C or above in English and Maths).
- Proven experience in Facilities Management within an administrative or helpdesk role.
- Strong knowledge of CAFM systems.
- Proficiency in MS Office, including Excel and Outlook.
Skills and Attributes
- Excellent planning, organisation, and prioritisation skills.
- Strong communication skills and a professional telephone manner.
- Enthusiastic, with a willingness to learn and adapt.
If you are on the lookout for a new position, and you feel you have the relevant experience for this role, please feel free to contact the London Rail Team on (phone number removed), to discuss the role further.
