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- Develop creative ways to attract new members within your local 2-mile area think events, community outreach and even chatting with pet owners at the park
- Manage a waiting list of prospective members, engaging them via phone and email, offering clinic tours and answering any questions
- Organise and run tours and open days at the clinic, then follow up to convert visitors into happy members
- Take ownership of the clinic’s membership sales, from core membership plans to additional services
- Serve as the trusted point of contact for members, ensuring their journey with us is smooth and enjoyable
- Play a key role in maintaining high customer retention rates
- Collaborate closely with the wider team and head office to drive success
- A highly organised, calm and proactive individual who can juggle multiple priorities while meeting high standards
- An entrepreneurial self-starter, excited to explore different marketing approaches and find what resonates best with the community
- A warm and genuine person a "non salesy" friend to local members
- A great communicator with strong people skills
- Someone eager to take on responsibility and grow with the company
- And most importantly, a true animal lover!
- Work in an exquisite clinic alongside a talented veterinary team
- Be part of a people (and pet!) first culture where both clients and staff are valued
- 25 days annual leave plus your birthday off
- A salary sacrifice pension scheme with Nest
- Opportunities for career growth in a well-funded, expanding business
- Regular company social events to build connections and celebrate successes
