Product Support Engineer

Job Title: Product Support EngineerLocation: St Albans, HertfordshireSalary: Up to £40,000

Join a cutting-edge, high-growth tech security company, renowned for its innovative solutions in data protection and security. With offices worldwide, the company provides state-of-the-art security products to leading businesses and institutions. This is an exciting opportunity to join a dynamic and fast-paced environment where your technical expertise and customer service skills will make a significant impact.

We are seeking a Product Support Engineer to support and implement our proprietary data security product. In this customer-facing role, you will work directly with clients to ensure smooth integration, configuration, and maintenance of our product in their environments. The ideal candidate will be well-versed in Windows Server 2022, able to configure and administer servers, and manage firewalls.

Key Responsibilities:

• Product Implementation: Work closely with clients to install, configure, and maintain our security product.
• Server Administration: Configure, manage, and troubleshoot Windows Server 2022 environments.
• Firewall Management: Collaborate with network teams to manage and troubleshoot firewall configurations to ensure optimal security.
• Customer Support: Provide exceptional customer service through email, phone, and in-person interactions, ensuring customers receive timely and accurate support.
• Technical Troubleshooting: Diagnose and resolve technical issues related to server configurations, firewalls, and the security product.
• Collaboration: Work closely with other internal teams (development, sales, and account management) to ensure smooth implementation and ongoing product support.
• Documentation: Maintain detailed records of support interactions, technical configurations, and customer environments to assist in future troubleshooting.

Qualifications:

• Proven experience with Windows Server 2022 (configuration, administration, and troubleshooting).
• Strong knowledge of firewalls and experience in configuring and maintaining them.
• Exceptional customer service and communication skills, with experience in a customer-facing role.
• Experience working with data security products or a related field is highly advantageous.
• Strong problem-solving skills with the ability to handle complex technical issues.
• Ability to work independently and manage multiple customer accounts simultaneously.
• Willingness to stay updated with the latest trends in data security and server management.

If you are passionate about technology and security, and want to be part of a world-class tech company, please get in touch with Adam Leake at Allegiance Technology to apply.