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You will have a drive and desire to want to learn and grow within an highly technical and customer facing environment. You will have a high level of technical knowledge within the security industry. You will have experience in leading, inspiring, engaging and developing a diverse team of engineers ensuring the key focus is to deliver unrivalled customer experience.
You will be a great team player with excellent interpersonal skills to allow you to build relationships with both internal and external team members. All aspects of the role must be performed in line with the businesss values to realise our vision by providing unrivalled customer experience and professional service to our clients.
The position requires high levels of self-motivation, organisation and must be performed with integrity and dedication. In return we are committed to empowering and developing exceptional talent, maintaining our friendly and supportive environment to ensure we get it right first time every time.
Documentation & Reporting: Maintain accurate records of engineering activities such as training and performance data. Support the management team with regular reporting on your teams performance
About the role
The role is responsible for supervising and supporting the day to day onsite and technical operations of our security department focused on servicing and reactive calls.
This includes the development of our current engineering team from both a technical and personal level.
You will be supporting the MSR engineering manager to ensure we efficiently and effectively deliver our fire and security solutions.
Engineering Leadership:To successfully supervise and lead your team of engineers. To monitor performance utilising KPIs to ensure the team are as effective & efficient as possible.
Put training and development plans in place to discuss with the MSR Engineering Manager to help drive technical and personal growth within the team.
Technical Management: Provide a high level of technical support both to your engineering team as well as the wider business when asked. Ensuring compliance with relevant industry standards and regulations.
Onsite Support & Customer Relationships: Be available to support onsite with service related issues relevant to your team and technical skillset. Look to resolve high level technical issues ensuring we are providing unrivalled customer experience.
Dispute Resolution & Communication: Be proactive when dealing with customer disputes from a technical and relationship point of view. Clearly communicate updates to all stakeholders related to the dispute until it is resolved and our customer is happy with the outcome.
Resource Management Support: Support the Customer Success Team who schedule the engineering teams workload with resource allocation.
Using your knowledge on the teams skillset and requirements of job to assist with efficient utilisation of engineering capacity.
Quality Assurance: Establish and ensure a high level of quality control procedures and standards to implement within the team. Conduct regular inspections and audits of engineering works to ensure these standards are met. Implement corrective actions to address any non-conformities.
Safety & Compliance: Ensure that all your engineering team comply with health & safety regulations and promote a culture of safe working. Conduct risk assessments and implement safety measures where necessary.
Collaboration: Collaborate with other engineering supervisors to ensure we have aligned engineering practices to maintain consistency across departments. Represent your engineering team in senior leadership meetings and provide technical expertise where required.
