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Customer Services Administrator

Acorn by Synergie
Posted 14 hours ago, valid for 23 days
Location

St. Columb, Cornwall TR9 6BP, England

Salary

£12.36 - £24.72 per hour

Contract type

Part Time

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Sonic Summary

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  • The Customer Service Administrator position offers a salary of £12.36 per hour, depending on experience.
  • The role requires prior experience in an office-based customer service position.
  • Working hours are from 9am to 5pm, Monday to Friday, with hybrid working options available.
  • This is a temporary contract lasting for 2 months, starting on December 9th, 2024.
  • Candidates should possess strong IT skills, exceptional communication abilities, and a passion for customer service.

Customer Service Administrator

Salary: 12.36 per hour depending on experience

Hours: 9am-5pm, Monday-Friday - Hybrid working available

Location: Newquay

Contract: Temporary (2 Months)

Start Date: December 9th 2024

Have you previously worked in an office-based customer service role?

Are you an Administrator with a passion for customer service?

Acorn by Synergie is seeking a dedicated and organised Customer Service Administrator to join our client based in Newquay. In this role, you will play a vital part in delivering excellent customer service to consumers, dealing with enquiries, and contributing to our fast-paced office environment.

Key Responsibilities

*Take a proactive approach to efficiently handling and addressing consumer inquiries, thereby fostering trust and loyalty in our brand.

*Provide responses to all inquiries with precision, clarity, respect, and empathy, in alignment with established standards.

*Evaluate and, when necessary, escalate potential safety concerns.

*Maintain accurate and up-to-date information in the on our in-house ticket system.

*Collaborate with your line manager and global product managers to acquire in-depth knowledge of our brand and products.

*Assist the Warehouse Supervisor in packing and dispatching replacement parts as the need arises.

Essential requirements

*Proficiency in IT, with a strong understanding of email and Excel.

*Exceptional customer service and communication abilities.

*Prior experience in an office-based customer service position.

*Possesses a passionate, creative, and organised mindset, and is a valuable team player.

*Familiarity with consumer goods would be an asset.

If you feel your experience can fulfil this role and you are interested in working for a fantastic company, please apply direct through the advert.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

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