UC Corporate Support SpecialistLocation: RainfordSalary: £25,000 – £30,000 (Depending on experience)Schedule: Full-time, permanentPriority Recruitment are pleased to present this exciting opportunity for a UC Corporate Support Specialist based in Rainford.This is a brilliant opportunity to join an award-winning telecommunications business that delivers innovative mobile, broadband and VoIP solutions to thousands of businesses across the UK. With offices in Rainford, Chester, and Sunderland, our client has built an excellent reputation for both product delivery and customer service.We are searching for a motivated and customer-focused Corporate Support Specialist to join their Rainford HQ and play a vital role in supporting key business customers across a range of communication systems.What’s in it for you:

Competitive salary of £25,000 – £30,000, depending on experience
33 days holiday including Bank Holidays (increasing with service)
Life Assurance Scheme
Cycle to Work Scheme
Workplace Pension Scheme
Free on-site parking
O2 Campus and bespoke training provided
Dress-down Fridays and regular team-building events
Discounts available for friends and family

Company and Role:This role is part of the Corporate Support team, with responsibilities covering customer service and technical support for a wide range of UC (Unified Communications) solutions. The team are passionate about making a difference to their customers, and you’ll be a key part of that mission.

Delivering exceptional customer service to business clients
Providing 1st line support for on-premise and hosted PBX, SIP and connectivity products
Managing tickets escalated to 2nd/3rd line support
Assisting with mobile and UC provisioning
Logging and updating customer information in internal systems
Liaising with suppliers to ensure SLAs are met
Supporting the wider team as needed and contributing to a positive team environment

Successful Applicant:

At least 1 year of experience supporting Business Phone Systems
Strong understanding of VoIP systems (e.g., Gamma Horizon, 3CX)
Good technical knowledge of IT, LAN/WAN and communications
Able to build strong relationships with both customers and technical teams
Calm under pressure, with great time management and attention to detail
Proactive and self-motivated with a drive for continuous learning
KPI/SLA driven with a commitment to outstanding service
A confident communicator who takes pride in their work

About Priority RecruitmentWe are a retail and sales specialist agency, established in 2012 with a unique goal in mind: to create genuinely awesome recruitment experiences with a personal touch.Rated 4.9/5* on Google, we go out of our way to ensure our candidates and clients are well supported every step of the way.If you're an experienced UC Support Specialist ready for a new challenge in a thriving business with plenty of opportunities to grow, this is the perfect role for you.Apply now – we’d love to hear from you!

UC Corporate Support Specialist

First Line Support

IT Technician - Field

Technical Support Engineer / IT Support Technician