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Are you a confident and proactive communicator who consistently aims to deliver outstanding customer experiences?
A well-established company based in St Ives looking to recruit an Account Manager. This is a fantastic opportunity for someone who is proactive, confident, and has a natural flair for sales and relationship building.
In this role, you'll be a key point of contact for customers and sales managers, ensuring a smooth and positive experience throughout the sales order process. You'll be encouraged to pick up the phone and reach out to existing and warm clients, keeping them informed about new products and services on offer. A proactive mindset, strong communication skills, and the drive to spot opportunities will help you thrive in this role.
You’ll be joining a small, supportive team where collaboration is key, and your contribution really makes a difference.
Duties & Responsibilities of the Account Management
- Provide administrative sales support, including processing quotations, customer orders and amendments, preparing documentation and reports, coordinating dispatch, shipping, and billing
- Proactively call customers to promote available products and digital tools, including the customer online portal offering virtual or onsite training if required.
- Liaising with customer and suppliers daily via telephone and email, turning requests of information into sales meetings
- Managing stock levels, booking in stock, stock checks, ordering stock.
- Additional duties including dealing with sample requests, sending out of marketing materials and mailings and carrying out show room visits.
- Advise / contribute input to the Office Manager regarding continuous improvement of the administrative sales process and proactive customer focus.
Requirements
- Strong background in internal sales, account management or sales co-ordination
- A confident and driven professional with a proactive approach
- Good written and verbal communicators
- Analytical approach to problem solving
- Strong working knowledge of MS Word, Excel and CRM systems
Hours of work: Full time: 9am-5pm and 8am-4pm Monday to Friday
Company benefits: 25 days holiday plus bank holidays, private healthcare, company pension, company bonus, wellbeing support and an employee assistance programme.
If you are interested in finding out more about this position, please contact Claudine for a chat or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
