Sales and Retention Manager

James Adams is currently looking for an experienced Sales and Retention Team Lead. This is a permanent position, contracted remote but requires frequent onsite client visits throughout the UK.

Salary: £60,000-£68,000 + £5000 car allowance

Client visit frequency: 2-3 days per week (flexible). All travel costs expensed.

Key Account Manager (Team Leader)

To lead a team of five in developing and maintaining strong relationships with key customers, ensuring their satisfaction and maximizing their value to the utilities company. This role involves building contract strategies, managing customer accounts, driving growth and profitability, and providing leadership and mentorship to a team.

• Team Leadership: Lead and mentor a team of five, providing guidance, support, and development opportunities.
• Account Development: Develop and implement account development plans, including SWOT analysis, relationship strategies, stakeholder management, and regular meetings.
• Customer Relationship Management: Build and maintain strong relationships with customers at all levels, ensuring their satisfaction and retention.
• Contract Management: Act as the single point of accountability for contract relationships, ensuring correct charging, payment records, contract compliance, and addressing customer concerns.
• Financial Management: Understand and manage all commercial aspects of customer accounts, including debt, credit ratings, revenue, margin, and pricing.
• Sales and Growth: Work with customers to grow their portfolio profitability, identify and close sales opportunities, and manage value-added services stakeholders.
• Payment Management: Track and drive good payment behaviors from customers to ensure adherence to payment terms.
• Contract Renewal: Manage contract renewal processes, including negotiation, internal governance, and stakeholder management.
• Reporting: Produce management reports on retention, growth, and sales for key customers.
• Contractual Agreements: Lead the development and adherence to contractual agreements, and facilitate the onboarding process for new customers.
• Account Accuracy: Ensure the accuracy of customer portfolios, including site numbers, connected services, charging, billing, and payment processes.
• Regulatory Compliance: Communicate regulatory changes to key customers and ensure adherence to standards.
• Market Understanding: Develop a deep understanding of the customer segment, key players, and influencers.
• Issue Resolution: Identify and manage processes and business failures affecting the relationship and service delivery.
• Customer Advocacy: Champion key customers within the utilities company.

Required Experience:

• Proven experience leading and managing a team of five or more individuals.
• Strong track record in account management, customer relationship management, and sales.
• Experience in the utilities industry or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in using CRM and other relevant software.