Forecasting & Planning Analyst Staffordshire£31k-£35k + BenefitsCactus Search are delighted to be working with a returning client that is looking for a Forecasting & Planning Analyst to join it’s contact centre operation.The Forecasting & Planning Analyst will be responsible for creating forecasts, maintaining them, monitoring performance and providing insight to the operation.You will deliver planning & forecasting models in Excel, working on short-, medium- and long-term plans and continuously develop these models to achieve best possible results.Understanding key drivers of demand and making recommendations for improvements is key to the role as well as partner with business channels to communicate effectively.What we need you to have…• A minimum of 2 years forecasting and resource planning background in front and/or back-office contact centre operations• Advanced knowledge of forecasting methodologies and techniques including Erlang and workforce management systems• Good working knowledge of reporting, call centre metrics such as AHT variables, occupancy targets• Attention to detail with the ability to problem solve and provide solutions#• Advanced level Excel• Excellent stakeholder management skills and ability to communicate at a variety of levelsIf you would like to learn more about this fantastic opportunity, please forward your CV via the apply button.We look forward to hearing from you!
Back to searchForecasting & Planning Analyst
Cactus Search
Posted a day ago, valid for 11 days
Stafford, Staffordshire ST18 0NB, England
£30,000 - £36,000 per annum
Full Time
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Sonic Summary
- Cactus Search is seeking a Forecasting & Planning Analyst for a contact centre operation in Staffordshire, offering a salary between £31k and £35k plus benefits.
- The role involves creating and maintaining forecasts, monitoring performance, and providing operational insights.
- Candidates should have a minimum of 2 years of experience in forecasting and resource planning in contact centre operations.
- Key skills required include advanced knowledge of forecasting methodologies, call centre metrics, and advanced Excel proficiency.
- Excellent stakeholder management and communication skills are essential for this position.
