Customer Liaison Officer

UKAS is recruiting customer liaison officers to work in our customer services team. This is a full-time role, with the option of hybrid working, based at our head office in Staines Upon Thames.

Customer Liaison Officers provide essential administrative support in processing accreditation casework, from initial customer enquiry to maintenance of accreditation at a pace, quality, and cost that meets customer expectations and UKAS business objectives. This customer service and administrative role is a key interface between our customers, technical staff, subcontractors, and the public.

As a Customer Liaison Officer, you will:

• Coordinate visit arrangements
• Provide customers with visit confirmations and quotes
• Coordinate and book travel arrangements
• Progress accreditation casework in line with company process and policy
• Maintain and update databases
• Respond to internal and external enquiries
• Perform general administration tasks
• Support other teams and departments
• Assist in organising meetings

It is expected that the successful candidate will:

• Have excellent customer service skills
• Display accurate written and clear verbal communication skills
• Have demonstrable experience of working as part of a team
• Be able to prioritise workload to meet deadlines
• Have good knowledge of Microsoft Office software

Equity, Diversity, and Inclusion: Fostering a Culture of Belonging

UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences. UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.

We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.

Customer Liaison Officer - Job Description