Senior Resident Liaison Officer

Senior Resident Liaison Officer – Social Housing

Staines; must be willing to commute

£30,000 - £40,000 + Car / Allowance

TS Recruitment are working with a Property Services Contractor who are actively recruiting a more Senior RLO. Your official title will be Resident Liaison Officer but there is no senior in place in the business so you must be able to produce your own letters.

This role will involve commuting to tenants houses.

• Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
• Dealing with residents’ complaints and issues, either via email, phone, or visits to their home
• Collecting KPIs upon work completion, and logging the results
• Arranging appointments for workers and subcontractors where necessary
• Building good relationships with the residents

Essential Skills/Knowledge

• Driving license is essential
• Strong face-to-face customer service experience
• Good communicator, both oral and written
• Flexible to accommodate the needs of the residents
• Excellent time keeping and organisational skills
• Basic IT knowledge

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence