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Job Title: Assessment Coordinator
Location: Office-based - Staines, hybrid available after probation.
Salary: £26,000
Reports to: Customer Service Team Leader/Assistant Team Leader
Job Purpose: To provide administrative and logistics support to the accreditation sections for defined customers and/or assessment managers. This role involves processing administration tasks defined by the accreditation cycle at a pace, quality, and efficiency that exceeds customer and internal expectations and KPIs.
Key Responsibilities:
- Provide a point of contact for customers and external enquirers, taking ownership of enquiries and responding with relevant information to ensure high-quality customer service.
- Progress defined administration tasks to completion in support of the accreditation cycle, in line with internal processes, providing an efficient and professional service to customers.
- Coordinate witness assessment visits, liaising between customers, assessment managers, and contracted assessors & experts.
- Manage overdue and due visits, promptly escalating issues as necessary.
- Actively monitor, progress, and resolve key processes associated with the accreditation cycle, taking effective action to resolve any overdue items through collaboration and liaison with relevant parties.
- Coordinate with other staff members to ensure continuous operational cover and consistency of operations at all times.
- Maintain accurate and up-to-date internal records, files, and databases to ensure efficient retrieval of information.
- Process any additional tasks as agreed with the Line Manager in an efficient and timely manner, in line with internal processes.
- Holidays: 25 days of holiday plus bank holidays.
- Pension: Auto-enrolment pension scheme.
- Life Assurance: Coverage at 3 times the salary.
- Flexible Benefits: Options such as cycle to work scheme, season ticket loan, gym discount, and study support (after 6 months).
