Housing Officer

Job Title - Housing Officer

Location - Staines (Covering Westminster)

Contract - Temp 12 weeks. Potential for Permanent.

Hours - 35.

Role summary - Based out of Staines, you will manage a Westminster-based patch, delivering vital housing support services to rough sleepers and older residents in retirement living. This is a flexible role that requires a hands-on approach, as you will be responsible for engaging with some of the most vulnerable members of the community.

You will play a key role in ensuring access to safe, stable accommodation and managing anti-social behaviour (ASB) within the community-both crucial to maintaining a positive living environment. Your ability to build relationships and work collaboratively with external agencies, support workers, and residents will be critical to your success.

Key Responsibilities:

• Provide support and advice to rough sleepers and residents within retirement living schemes, assisting with housing needs and tenancy sustainment.
• Conduct regular patch visits across the Westminster area, working face-to-face with tenants and rough sleepers to assess their needs and provide tailored housing solutions.
• Effectively manage and resolve Anti-Social Behaviour (ASB) cases, ensuring swift and appropriate action is taken to protect the safety and well-being of all residents. (ASB knowledge is a must!)
• Work closely with local authorities, outreach teams, and other housing providers to facilitate access to appropriate services and support for individuals transitioning into stable housing or dealing with complex needs.
• Carry out needs assessments and risk evaluations, creating personalised support plans to help individuals achieve greater independence and security.
• Work within legal and regulatory frameworks, ensuring that all policies and procedures are adhered to.
• Maintain accurate records and report on key performance indicators, contributing to team performance goals.

Requirements:

• Proven experience in a Housing Officer or similar role within a social housing or support environment.
• In-depth knowledge of Anti-Social Behaviour (ASB) legislation and management processes. Your ability to identify and manage ASB effectively is essential.
• Experience working with rough sleepers and vulnerable adults, particularly in complex situations, providing compassionate and consistent support.
• Excellent organisational and communication skills, with the ability to manage a varied caseload and adapt to changing priorities.
• A full UK driving licence and access to your own vehicle is required, as regular travel across your patch in Westminster will be a core part of the role.
• A genuine commitment to making a positive impact in the lives of vulnerable individuals and contributing to the overall improvement of the community.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on or send an email to