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Technical Support Agent - Permanent
Monday to Friday, 9am-5pm (including out of hours 1 week in approx. 6)
Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities?
We are recruiting for a Technical Support Agent on a full-time permanent basis. You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software.
Areas of responsibility include:
- Answer calls and emails to resolve technical issues by remotely connecting to customer sites
- Call customers to explain certain functions, causes and solutions to the problem
- Escalate issues to your line manager as appropriate
- Complete training sessions to increase knowledge of new features
Skills and Requirements:
- Excellent organisation and time management skills
- Self-motivated and have a professional telephone manner
- High attention to detail
- Hardworking and committed, with a sense of humour
Benefits:
- Yearly bonus twice a year
- 25 days annual leave, plus Long Service Award of one extra day annual holiday for every 5 years worked
- Flexible working environment
- Pension scheme (3% employers' contribution)
- Life assurance
- Lunch provided once a week
- Snacks and fruits available
- Great onsite facilities, including gym, pool table and XBox
To find out more about this superb opportunity and package, apply now to receive further details.
Shortlisting has begun.
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
