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- Solve technical support inquiries via telephone or email with a positive and professional demeanour
- Document interactions comprehensively for auditing and record keeping purposes
- Work within a team to identify recurring issues or opportunities for product or process improvements
- Create and submit knowledgebase entries to help improve customer service capabilities
- Stay abreast of any product changes
- Identify and resolve electrical and/or electronic product issues.
- Providing level 1 support and assistance across a range of products
- A background or interest in mechanical/electronics is essential
- Possess a strong work ethic and team player mentality
- Excellent communication skills both verbal and written
- Highly developed sense of integrity and commitment to customer satisfaction
- Strong detail orientation and listening skills
