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An excellent opportunity for a Consumer Credit Controller has arisen with a market leading provider of SaaS solutions used by over 5,000 retailers. As a Credit Controller in this position, you will join an expanding team to support customers in arrears and future payment plans. To be considered for this role you should come paired with experience in a credit control position and be a confident communicator.
Role and Responsibilities:
- Communicating with customers in arrears via phone, email, or letter to recover missed loan payments
- Discussing and establishing payment plans for customers unable to immediately settle their arrears
- Coordinating and overseeing repayment arrangements with debt collection agencies
- Escalating unpaid debts to the designated legal advisory service
- Supervising the debt recovery process in collaboration with the legal advisory service
- Managing voluntary repayment agreements through debt agencies
- Informing customers of any recovery-related costs and processing associated charges
- Ensuring accurate and up-to-date record-keeping
- Making necessary updates to the company's debt management system
- Preparing monthly debt reports for the Finance Manager and relevant stakeholders
- Collaborating with the Customer Success Manager to enhance the credit check system
- Logging and resolving customer complaints related to debts
Essential Skills:
- Previous experience in a Credit Control position
- Confident in financial transactions
- Strong telephone communication skills
- Ability to work well in a team
- Strong attention to detail
Package:
- Base salary of 30,000
- 25 days holidays plus bank holidays
- Free parking on site
- Close to public transport
- Excellent company culture
Credit Controller / full time / Permanent / 30,000
