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Hybrid Role - Working 4 days from home and 1 day in the office.
Permanent Part Time Vacancy
Working Hours - Monday to Friday 8am till 1pm
Salary - £27k Pro Rata
Role Responsibility
- Provide a friendly and professional point of contact for customers for any queries or concerns.
- Handle incoming calls and manage outgoing calls as required.
- Liaise with wider team members to ensure the best resolution, consistent with the contract.
- Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
- Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
- Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
- Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
The Ideal Candidate
- Exceptional customer service and administration skills
- Previous experience in a similar administrative/customer service role
- Excellent communication skills
- Exemplary attention to detail
- Self-motivated, enthusiastic and professional
- The proven ability to work under pressure and deal with challenging situations.
- The ability to make decisions, take ownership and use your own initiative to resolve problems.
