Customer Service Membership Advisor

Job Title: Customer Service Membership Advisor Location: Stevenage, Office-Based Salary: 24.500K + Bonus

Full Job Description

Job Title: Customer Service Membership AdvisorLocation: Stevenage, Office-BasedSalary: 24.500K + BonusHours: Full-Time, 35 hours per week 9am – 5pm with 1 hour lunch. 6 month contractBenefits: 25 days holiday, enhanced pension, health schemes, Life assurance and many other perks! About the Role:Are you a proactive and driven individual with a passion for customer service and sales? My client is currently seeking a Member and Customer Development Executive to join a dynamic team. In this role, you will be instrumental in engaging with both potential and existing members and customers, focusing on understanding their needs, presenting suitable products or services, and closing opportunities effectively. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys making a positive impact on customer satisfaction and retention.Key Responsibilities:

• Proactively engage with new and existing members and customers via phone, email, and SMS.
• Identify customer needs and offer appropriate products and services.
• Meet and exceed weekly and monthly activity targets.
• Ensure seamless onboarding for new members and customers.
• Handle membership applications, assessing eligibility and assigning the correct membership category.
• Act as a customer advocate, addressing concerns and highlighting successes to internal stakeholders.
• Collaborate with internal teams to align customer experience with broader business goals.
• Track performance metrics, focusing on customer satisfaction, retention, and upselling.
• Manage sensitive customer information with accuracy and care.
• Represent the company at relevant events when required.

• Proven experience in a Customer Service role is essential
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities, with a track record of meeting deadlines.
• Experience in processing payments or handling sensitive information.
• A team player with the ability to work independently and take initiative.
• Proficient in Microsoft Office applications and willing to learn new systems, including CRMs and databases.