Application Support Engineer

Application Support EngineerRole: Application Support EngineerSpecialisms: Application Support, SQL, Software Applications, GxP Applications, PowerShell, Troubleshooting, Incident Management, Performance MonitoringType: ContractDuration: 3-6 Months (extensions likely)Location: StevenageIR35 Determination: Inside IR35Pay Rate: £250 - £350 per dayWorking Pattern: On-Site (Monday - Friday)Start: ASAP / UrgentApplication Support EngineerCPS Group UK are delighted to be working with a well-known organisation based in Stevenage to appoint a seasoned Application Support Engineer as part of a new support model, with an emphasis on supporting critical GxP applications. The Application Support Engineer will hold responsibility for providing technical support and troubleshooting for various critical software applications used across the organisation. Working closely with end users, developers and other internal IT personnel, the Application Support Engineer will ensure the smooth running of software applications and resolve any associated issues promptly.Role Requirements* Provide robust 1st & 2nd Line support for software applications (incl. issue resolution and user queries)* Diagnose and troubleshoot application-centric issues (e.g. bugs, configuration issues and network connectivity problems)* Assist users with application-centric inquiries and provide training where appropriate* Log, track and manage application-centric incidents via the ticketing system* Close collaboration with developers to escalate and resolve complex issues, participate in root cause analysis and future-proof applications* Produce and maintain application support procedures and training materials* Assist in the installation, configuration and testing of app updates and patches* Ensure all application support activities adhere to company (and regulatory) requirementsRequired Skills & Experience * Demonstrable proficiency and experienced in supporting and troubleshooting software applications* Experience with GxP applications (or similar)* Experienced in SQL and database management* Familiarity with Windows & macOS environments (and associated technologies)* Strong problem solving and analytical skills* Experience with scripting or programming (e.g. PowerShell) - desirable* Able to work on-site Monday-Friday For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on or email By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies