MAC Logistics Operator

Location: Stevenage

Salary: £28,500 per annum DOE + Overtime

Working hours: 8am - 5pm, Monday - Friday

Benefits: 25 Days Holiday + Flex Benefits (EMCOR UK discount scheme)

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview:

The MAC Logistics Operator will be required to -

• Demonstrate operator-level knowledge of GSK system Service Now and assign, action and close tickets in timely manner to meet MAC agreed timeframes.
• Accurately carry out instructions for BAU works including the moving, building (if item is flat packed) and installation of office furniture, as per instructions and/or floor plan. Items include, but are not restricted to, crank handle and electrically operated sit/stand desks, replacement chair arms, dual and single monitor arms.
• Demonstrate care when handling items to avoid damage and knowledge of wrapping and protection techniques for assets and equipment.
• Conduct survey works (including location and furniture/IT condition surveys) as requested by MAC Planner team using a hand-held electronic device to capture data.
• Dispose of items via correct waste streams on site, following process agreed across Service Partners, including skip use.
• Function as main point of contact for designated BAU works for all customers and ensure good customer service and effective communication is maintained.
• Follow clear MAC project processes for BAU works, prioritising health & safety, good customer service, efficiency and timeliness, and utilising MAC escalation route, as required.
• Manage supplier deliveries in organised and timely manner, following agreed procedures, ensuring safe storage and protection of items from damage.
• Be a main point of contact for MAC site stores and responsible for ensuring safe storage of all stock and furniture items, governing stores access and maintaining accuracy of stock levels.
• Act as resilience/backup during sickness or leave to support MAC Logistics tasks and have practical knowledge and ability re moves services and manual handling as/when required.

Experience & Competencies

Required -

• Be professional and approachable with the ability to liaise confidently with all customers and offer excellent BAU service.
• Ability to deliver high quality work, following instruction and prioritising health and safety.
• Basic knowledge of using power hand tools and providing general furniture maintenance.
• Knowledge of wrapping and protection techniques for assets and equipment.
• Show pride in tasks completed, leaving workplace areas tidy and hazard free.
• Self-motivated and proactive with an interest in self-development and willingness to learn.
• Ability to play a key role within a high functioning and busy team using initiative to independently prioritise tasks.
• Always demonstrate a high level of Health & Safety awareness within the workplace.
• Basic IT knowledge, including Outlook and ability to learn new systems, e.g., Service Now, Smartsheet.
• Working knowledge of office workstation set up, including install of monitors, Targus units.
• Be physically able to lift/move furniture items a part of core role.
• Embodiment of EMCOR core values and positive behaviours.
• Clean and current drivers’ licence.
• Clear understanding of English language - verbal and written.

Preferred -

• Understanding of LOLER regulations.
• Experience relevant to MAC BAU services.
• Previous experience in the Moves industry.
• Clean and current drivers’ licence, including for 3.5t vehicle.
• Current Construction Skills Certification Scheme (CSCS) card.