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- Location: Stevenage
- Job Type: Full-time
- Salary: Up to £32,000
We are seeking a Service and Maintenance Team Leader to oversee our service and maintenance department. This role is crucial for ensuring efficient delivery and deployment of resources, aiming for excellence in customer service and meeting both client and business needs.
This role is ideal for someone who is driven to deliver the best possible service and is constantly seeking ways to improve performance. If you are ready to lead and inspire a team to achieve excellence, we would love to hear from you!
Day-to-day of the role:- Identify areas within the service department that require additional focus or resources and allocate personnel accordingly.
- Allocate engineers based on their skills and geographical area to maximise efficiency and meet contracted terms.
- Monitor engineer job attendance and manage gaps in engineers’ diaries to ensure optimal productivity.
- Ensure that all service calls are allocated to engineers on the same day the job is raised.
- Use platforms like JobLogic diary and email to communicate job details effectively.
- Manage and update client portal systems and ensure efficient allocation of preventive maintenance jobs.
- Oversee the completion of jobs, ensuring they are ready to invoice by the next working day.
- Renew and manage contracts on the system, ensuring accuracy in contract pricing and invoicing.
- Proven experience in a leadership role within a service and maintenance environment.
- Strong organisational and resource allocation skills, with the ability to manage multiple tasks efficiently.
- Excellent communication skills, capable of handling both client and internal communications effectively.
- Proficiency in using job management software and tools, such as JobLogic.
- Ability to respond swiftly to KPIs and manage departmental targets effectively.
To apply for the Service and Maintenance Team Leader position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
