- Ensuring and providing a high standard of customer service to current and potential customers
- Dealing with customer enquiries (calls and e-mails) efficiently and professionally.
- Serving customers at the Sales Counter efficiently and professionally.
- Overseeing the day-to-day running of orders and enquiries received, including logging enquiries, updating, amending and managing entries to reflect status & processing orders received
- Liaising with operations and production to ensure all orders are delivered on schedule
- Ensuring the customer relationship management system is maintained.
- Developing a key account management concept for relevant customers and ensuring that they are contacted on a regular basis
- Planning and organising to ensure that all calls are properly logged ready for follow-up, and that a weekly sales plan with priorities, goals and achievements can be formulated.
- Daily Banking/End of day procedures
- Ensuring personal Health & Safety online training is kept up to date
- Keeping your personal Natural HR account up to date
- Following the company’s Health and Safety Procedures
- Keeping Knowb4 training up to date
- Ability to work under pressure in a calm and professional manner.
- The ability to talk to a range of customers – from a builder to ‘a retail customer who has no prior knowledge of our products.
- Some IT skills, including word and excel.
- FLT License
- Having an eye for detail, especially when using Sales Order Processing.
- Be a good team leader demonstrating integrity, loyalty, helpfulness, cooperation, and commitment to the team members and organisation.
- Be an effective communicator to your peers, customers, suppliers as well as company Directors and senior management team form who there is contact.