A well-established business based in Codicote is looking for a Branch Manager to be the key point of contact between the business and its retail & trade customers. This is initially a temporary role covering a period of sick leave, however, there may be potential to go permanent. Along with a salary of up to £45,000 per annum, you will receive a range of benefits including a potential bonus of £3,500 per annum, 29 days holidays (including bank holiday) increasing with service and a pension scheme. You will be working 5-6 days per week, with some weekend work required. Opening hours are Monday-Saturday, 08:30-17:30 and Sunday, 10:30-16:30. Some of your duties and responsibilities as Branch Manager:Customer Service:

Ensuring and providing a high standard of customer service to current and potential customers
Dealing with customer enquiries (calls and e-mails) efficiently and professionally.
Serving customers at the Sales Counter efficiently and professionally.

Sales:

Overseeing the day-to-day running of orders and enquiries received, including logging enquiries, updating, amending and managing entries to reflect status & processing orders received
Liaising with operations and production to ensure all orders are delivered on schedule
Ensuring the customer relationship management system is maintained.

Administration:

Developing a key account management concept for relevant customers and ensuring that they are contacted on a regular basis
Planning and organising to ensure that all calls are properly logged ready for follow-up, and that a weekly sales plan with priorities, goals and achievements can be formulated.
Daily Banking/End of day procedures

General:

Ensuring personal Health & Safety online training is kept up to date
Keeping your personal Natural HR account up to date
Following the company’s Health and Safety Procedures
Keeping Knowb4 training up to date

We’re looking for a Branch Manager with:

Ability to work under pressure in a calm and professional manner.
The ability to talk to a range of customers – from a builder to ‘a retail customer who has no prior knowledge of our products.
Some IT skills, including word and excel.
FLT License
Having an eye for detail, especially when using Sales Order Processing.
Be a good team leader demonstrating integrity, loyalty, helpfulness, cooperation, and commitment to the team members and organisation.
Be an effective communicator to your peers, customers, suppliers as well as company Directors and senior management team form who there is contact.

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