Customer Technical Manager

Customer Technical Manager / Fresh Produce / Herts

Up to 60k plus package (2 days RW offered)

Are you passionate about food safety, quality, and sustainability? We are recruiting a Customer Technical Manager to provide dedicated technical service to both internal and external customers, ensuring product quality and compliance with customer standards. You will play a key role in managing relationships with M&S, Ocado, and other customers while supporting the business with technical innovation and continuous improvement.

Key Responsibilities:

• Manage customer technical development to drive growth and competitive advantage.
• Ensure product safety, legality, and quality to protect the business and customer requirements.
• Lead innovation, quality improvement projects, and new product development (NPD).
• Be the main point of contact for customer teams, hosting visits to Flamingo and supplier sites.
• Maintain accurate customer specifications and communicate technical policies to internal teams and suppliers.
• Support the technical agenda in line with Flamingo's business objectives.
• Use data to monitor performance and ensure the business is meeting "fit to supply" standards.
• Optimise systems and processes to create a more efficient, cost-effective business.

Skills & Experience:

• Proven experience in managing product quality, food safety, and compliance.
• Experience in a customer-facing role, preferably in produce or prepared produce.
• Strong project management skills and the ability to meet deadlines.
• Formal qualification in food science or agronomy preferred.
• Excellent verbal and written communication skills.

How to Apply

• If this sounds like you, please apply via the link. Alternatively, for a confidential chat about this exciting role, don't hesitate to get in touch with Luan on (phone number removed) or (url removed)