IT Service Delivery Manager

Venn Group IT Service Delivery ManagerHybrid (Stevenage)12 month + Contract (Inside IR35)£60-£70 per hour (Umbrella)

Our client, a global organisation is urgently seeking a IT Service Delivery Manager to undertake a long term contract.

The role: • To ensure effective delivery of the IT workplace services by effective contract management of the suppliers. • To provide an interface for receipt of feedback on all service issues arising, review with Line Management and respond to users such that customer confidence is maintained• To contract manage the IT Customer Services and Infrastructure to deliver IT services against their SLAs, take corrective action where required and report back issues to Line Management.• Manage and develop the Customer Service Reviews with customers and suppliers• Identify areas of service that can be improved and develop service improvement plans in conjunction with the wider Service Delivery Team.• Assist Customer Service and Infrastructure Front and Back Office Management with contract renewal and negotiations.• To provide administrative support to IT Customer Services Service Delivery • General support to Incident Management processes and issuing regular bulletins/updates • Review of all services to ensure that ITIL standards, processes are reviewed, managed and enforced.

Skills/ Qualifications: • High level customer care skills with responsibility for majority of business critical users• Contract and supplier performance management skills working in partnership relationship• Broad understanding of IT technologies across the range of IT services• Broad understanding of Commercial, Customer Support, Manufacturing, Technical and Engineering• Good understanding of RFI / RFP activities and contract negotiations

For more information, please contact Laura Surridge ()