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- A passion for creating a welcoming and engaged community
- Exceptional customer service skills to delight our residents
- Creativity and enthusiasm to plan and execute memorable events
- To conduct the letting of the apartments, following up enquiries, conducting viewings and converting leads into lets.
- To be responsible for renewals, negotiating rents and renewing tenancies.
- To provide administrative support to ensure all applications, identity documents, verification, referencing, and regulatory returns are completed accurately and efficiently utilising business systems and processes
- Liaison with the residents on a day-to-day basis, relating to check in and departure, wellbeing and behaviour, events management, general communications with residents, ad-hoc and monthly reporting and attendance at meetings when required.
- Experience as a community host, leasing assistant, or in resident services
- Strong communication and interpersonal skills to liaise with a diverse range of people
- Excellent organisational and prioritisation abilities to ensure smooth day-to-day operations
- Proficiency in Microsoft Office suite, particularly Excel, Word, and Outlook
- A customer-focused mindset and a genuine care for the property, staff, and residents
- Previous experience in lettings and sales, an advantage
- Excellent verbal and written communication skills
- A hunger for achievement and a desire to advance within the business
