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An accomplished Customer Service Manager is needed to lead the customer service department within an industrial/manufacturing environment, focusing on continuous improvement and customer satisfaction.
Client Details
This is an established brand within the industrial and manufacturing sector. The company boasts a strong global presence and consistently strives for innovation and excellence. The organisation is committed to providing high-quality products and services to its diverse client base.
Description
This is an excellent role for a focused Customer Service Manager to lead a small team and bring in new structures, processes and procedures to prepare for the next phase of growth.
- Overseeing a complex sales order processing process within a manufacturing setting
- Leading and motivating a high-performing customer service team
- Developing and implementing customer service policies and procedures
- Identifying opportunities for process and organisational improvements
- Tracking and reporting on customer service metrics
- Collaborating with other departments to ensure customer satisfaction
- Providing training and coaching to customer service staff
- Managing customer complaints and enquiries effectively
- Keeping up with industry trends to ensure excellent customer service
Profile
A successful Customer Service Manager should have:
- Excellent experience to contribute to a growing manufacturing business
- Strong leadership skills and the ability to motivate a team
- Excellent communication skills, both verbal and written
- Experience in a customer service role within the industrial/manufacturing sector
- Knowledge of customer service software, databases, and CRM tools
- A customer-focused approach and the ability to handle difficult situations with diplomacy
For this role we are actively looking for an individual who is comfortable committing 6 months to the preparation of this fantastic team, the aim will be to ensure the team can run self sufficiently and an internal candidate can be promoted into a Team Management role.
Opportunities to stay on within the business and support in other areas will likely be available but not guaranteed.
Job Offer
- An annual salary of approximately £40,500 - £44,500
- Free Car Parking
- A supportive and collaborative work environment
- Opportunities for professional growth within the industrial/manufacturing sector
- Located in the vibrant area of Stockport
- A 6 month contract within a reputable company
We encourage all suitable candidates to apply for this exciting role and join our innovative team in Stockport.
