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Head of Customer Insight

Head of Customer Insight

Harnham - Data & Analytics Recruitment

Posted a day ago, valid for 22 days

Stockport, Cheshire SK2 5JF, England

£30,000 - £36,000 per annum

Full Time

Health Insurance

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Sonic Summary

The Head of Customer Insight position is available at a well-known health insurance brand located in Stockport, offering a hybrid work model with two days a week in the office.
This role involves leading a team responsible for optimizing end-to-end customer journeys through insights gathered from various data sources, including surveys.
Candidates should have strong experience in the customer insights field, and line management experience is preferred but not essential.
The salary for this position ranges from £65,000 to £75,000, depending on experience.
Interested applicants should send their CV to Adam Osborne at Harnham to express their interest.

Head of Customer Insight

Stockport (Hybrid - 2x Days a Week in Office)

£65,000-£75,000

THE COMPANY

A well-known health insurance brand is seeking a Head of Customer Insight to join the team and lead on end-to-end customer experience optimisation!

THE ROLE

As the Head of Customer Insight, you'll lead a team that is responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.

YOUR SKILLS AND EXPERIENCE

Strong experience in the customer insights space
Line management experience preferrable (but not essential)

THE BENEFITS

£65,000-£75,000 (dependent on experience)

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

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Head of Customer Insight

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