Back to search
Head of Customer Insights Hybrid ( 2x days a week in Stockport ) £65,000-£75,000
An incredible opportunity to join an established health insurance brand as the Head of Customer Insights.
THE COMPANY
An award-winning company, offering health and life cover, is seeking a driven Customer Insights Manager to gather insights for the business to enhance customer experiences.
THE ROLE
As a Customer Insights Manager, you'll be responsible for leading a small team, working alongside other departments to provide insights on end-to-end customer journeys. You will be gathering insights from multiple data sets aiming to contribute to strategic plans based on data-driven insights. You'll also be analysing Voice of the Customer and Speech Analytics data using both qualitative and quantitative methos for all customer groups.
YOUR SKILLS AND EXPERIENCE
- Strong experience with insight's generation and storytelling
- Line management experience (preferred but not required)
THE BENEFITS
- £65,000-£75,000
HOW TO APPLY
Please register your interest by sending your CV to Rina Raka at Harnham via the Apply link on this page
