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We are working with one of the UK's most experienced team of Chartered Surveyors & Commercial Property Experts and looking for a Helpdesk Co-ordinator to provide comprehensive administrative support.
The firm offers a competitive salary and it's negotiable depending on experience, plus discretionary bonus, training, on-site parking, pension and 20 days annual leave (increasing with service) + bank holidays.
To be successful, you will have exceptional prioritisation, planning and communication skills and can deal with a wide range of people from Managing Directors to contractors.
Main duties of the role include:
- To provide support on the reactive maintenance help desk for clients/contractors.
- To input job requests/works orders via the Qube/Planet software system and completing all requisite fields.
- To respond to telephone calls from a dedicated direct maintenance telephone line.
- Chasing contractors for updates and completion on all works carried out.
- To arrange for quotations on any costed works.
- To operate within a team and promote amicable working relationships.
- To report to the Head of Facilities Management any issues that prevent the fulfilment of tasks.
- Processing contractor invoices.
- To carry out other duties for the company as reasonably required from time to time.
- Preparing reports for key clients.
Essential:
- Good administration skills
- Good telephone manner
- A good understanding of Microsoft Office software packages and general IT knowledge.
- Great communication and customer service skills.
- Strong organisation skills.
Nice to have:
- Previously worked in a similar helpdesk or scheduling role.
- Previous experience within a property management environment or FM administration role.
If you are an experienced Helpdesk Co-ordinator or Administrator with good telephone skills, please apply, wed like to hear from you.
