Operations Manager

Trade Counter Operations Manager
Salary:Circa £50,000,Full time, Monday -Thursday 8am -5pm & Friday 8am -3pm
Reporting to:Group Finance Director

As the Trade Counter Operations Manager, you will be responsible for driving sales performance, ensuring exceptional customer service, and overseeing the efficient operation of the Trade Counter.

You will lead a dynamic team, optimise product placement, and work closely with internal departments to enhance customer engagement and maximise turnover.

• Support the Commercial Team in driving trade counter performance, achieving and exceeding sales targets.
• Optimise product placement and trade counter layout to maximise sales.
• Enhance customer engagement and encourage repeat business
• Lead by example in delivering a high-quality, personalised customer experience.
• Ensure a strong focus on upselling and cross-selling.
• Foster long-term relationships with clients to build brand loyalty.
• Supervise and motivate the trade counter team, ensuring a customer-centric approach.
• Provide coaching, training, and performance feedback to enhance team effectiveness.
• Foster a positive, collaborative work environment.
• Oversee the efficient processing of customer orders and resolve queries in collaboration with the wider team.
• Work with the Finance team to ensure accurate invoicing and budget management.
• Ensure compliance with internal processes to maintain operational excellence.
• Regularly review key performance metrics, including sales, foot traffic, conversion rates, and customer feedback.
• Use data insights to drive improvements and refine trade counter strategies.
• Stay informed about market trends, competitor activities, and industry developments
• Collaborate with the Marketing Team to design visually appealing displays that enhance the customer experience.
• Maintain a showroom and trade counter that aligns withbrand image.

• Proven experience in operational management, ideally in the KBB (Kitchen, Bedroom, Bathroom) or high-end retail industry.
• Strong leadership skills, with a track record of building and managing high-performing teams.
• Excellent communication, interpersonal, and negotiation skills.
• Results-driven with a demonstrated ability to increase sales and profitability.
• A keen eye for luxury aesthetics and interior trends.

• Competitive salary starting at £50k, plus bonus scheme.
• Being part of a friendly, creative, and dynamic team.
• Clear opportunities for career growth and development.
• Life Assurance and Health Cash Plan.
• Pension contribution.
• Generous employee discount.

This role is ideal for a motivated leader passionate about sales, customer experience, and operational excellence in a high-end retail environment.

KBB Recruitment are acting as the employment agency in relation to this vacancy, Please call Amber on 01933 448877.