Operations Manager

Trade Counter Operations Manager
Salary:Circa 50,000,Full time, Monday -Thursday 8am -5pm & Friday 8am -3pm
Reporting to:Group Finance Director

Job Overview:

As the Trade Counter Operations Manager, you will be responsible for driving sales performance, ensuring exceptional customer service, and overseeing the efficient operation of the Trade Counter.

You will lead a dynamic team, optimise product placement, and work closely with internal departments to enhance customer engagement and maximise turnover.

Key Responsibilities:

• Support the Commercial Team in driving trade counter performance, achieving and exceeding sales targets.
• Optimise product placement and trade counter layout to maximise sales.
• Enhance customer engagement and encourage repeat business
• Lead by example in delivering a high-quality, personalised customer experience.
• Ensure a strong focus on upselling and cross-selling.
• Foster long-term relationships with clients to build brand loyalty.
• Supervise and motivate the trade counter team, ensuring a customer-centric approach.
• Provide coaching, training, and performance feedback to enhance team effectiveness.
• Foster a positive, collaborative work environment.
• Oversee the efficient processing of customer orders and resolve queries in collaboration with the wider team.
• Work with the Finance team to ensure accurate invoicing and budget management.
• Ensure compliance with internal processes to maintain operational excellence.
• Regularly review key performance metrics, including sales, foot traffic, conversion rates, and customer feedback.
• Use data insights to drive improvements and refine trade counter strategies.
• Stay informed about market trends, competitor activities, and industry developments
• Collaborate with the Marketing Team to design visually appealing displays that enhance the customer experience.
• Maintain a showroom and trade counter that aligns withbrand image.

Qualifications & Skills:

• Proven experience in operational management, ideally in the KBB (Kitchen, Bedroom, Bathroom) or high-end retail industry.
• Strong leadership skills, with a track record of building and managing high-performing teams.
• Excellent communication, interpersonal, and negotiation skills.
• Results-driven with a demonstrated ability to increase sales and profitability.
• A keen eye for luxury aesthetics and interior trends.

Benefits:

• Competitive salary starting at 50k, plus bonus scheme.
• Being part of a friendly, creative, and dynamic team.
• Clear opportunities for career growth and development.
• Life Assurance and Health Cash Plan.
• Pension contribution.
• Generous employee discount.

This role is ideal for a motivated leader passionate about sales, customer experience, and operational excellence in a high-end retail environment.

KBB Recruitment are acting as the employment agency in relation to this vacancy, Please call Amber on (phone number removed).