Hire Controller

Here at Contract Personnel, we are recruiting an experienced Hire Controller on behalf of a market leader in Material Handling Solutions. As a successful candidate, you will be responsible for managing the hire of equipment, answering calls and queries and providing superior customer service.

The Role

As a hire controller, you will be the first port of contact for customers and clients. Your day-to-day will consist of answering calls and emails with quotes for short/long term equipment hire. You will be required to liaise with multiple teams within the business to ensure smooth delivery of equipment.

Role: Hire Controller

Contract: Full time, permanent

Location: Stockport

Salary: Competitive, DOE

Hours: Monday to Friday, 9.00am to 17:00pm (37.5)

Holiday: 23 days, plus bank holidays

Benefits: Cycle to work scheme, death in service, long-term service bonuses, pension scheme with ethical fund to build pot, optional well-being weekly sessions, Costco card

Responsibilities

-          Respond to enquiries, negotiating rates and providing quotes

-          Utilising company systems for efficient reporting

-          Communicating with customers and clients via phone and email

-          Building positive relationships with suppliers and customers

-          Providing admin support across the business

-          Generate orders and maintain contracts

-          Manage incoming emails and calls

-          Organise hires, deliveries and collections, whilst reporting any issues

-          Verifying contracts at month end for invoicing

-          Completing daily and weekly tasks, in line with the rental diary

Requirements

-          Previous office experience required

-          Excellent telephone manner

-          Proficient with Microsoft packages

-          Strong written English skills

-          Openness to learning new software

-          Able to work in a high-paced environment

-          Ability to work in a team