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Are you a proactive, customer-focused professional looking to take your career to the next level?
We are partnering with a dynamic client who is offering an exciting opportunity to join their team as an Internal Sales Representative with a clear path to advance into a Business Manager role.
Key Responsibilities:
Customer Care & Sales Support:
- Deliver excellent customer service through phone, live chat, and social media channels.
- Handle customer complaints with professionalism and efficiency.
- Create and send order confirmations; process orders promptly.
- Manage CRM entries and respond to customer reviews.
- Assist with payment processing, website updates, and Facebook inquiries.
Logistics & Supply Chain Management:
- Oversee supply chain management and development.
- Implement logistics strategies to enhance operational efficiency.
- Monitor and report business performance to directors through weekly reports.
- Liaise with suppliers, sales, and marketing consultants to optimize performance.
Operations & Compliance:
- Manage the Customer Care department, covering holiday schedules when necessary.
- Work closely with the Finance Department on payment processes, including Amazon Pay.
- Ensure compliance with FCA regulations and handle insurance matters.
- Attend monthly board meetings to report on key business metrics.
- Support office management tasks as needed.
What We're Looking For:
- Strong communication skills with a passion for customer service.
- Experience with CRM systems.
- Ability to multitask and thrive in a fast-paced environment.
- A proactive problem-solver with a keen eye for detail.
- Previous experience in logistics, customer care, or internal sales is a plus.
Why work with my client?
- Clear career progression to a Business Manager role.
- Opportunity to work with a supportive and growth-oriented team.
- Training and development to enhance your skills.
