- Customer Engagement: Handle inbound sales inquiries via phone, email, and other communication channels. Provide excellent customer service by answering questions about products, specifications, pricing, and availability.
- Quotations & Proposals: Prepare detailed & accurate quotations based on client requirements, including custom designs, materials, & installation needs.
- Order Processing: Work closely with the admin team to ensure all customer details, measurements, and specifications are accurately captured for the order.
- Technical Support: Offer basic technical advice regarding product installations, compliance with safety standards, and material choices to customers.
- Sales Coordination: Collaborate with the external sales team to ensure seamless communication between internal and external processes, ensuring client expectations are met.
- Follow-ups: Monitor ongoing projects and orders, ensuring deadlines are met and keeping clients updated on the status of their orders.
- After-Sales Support: Provide after-sales service, addressing any customer concerns and ensuring satisfaction with the products supplied.
- Training: Partake in product and industry training, both UK and overseas at their European headquarters.
- Proven experience in a sales role, ideally within the construction or similar industry.
- Strong communication and negotiation skills.
- Detail-oriented with excellent organizational skills.
- Ability to read and interpret basic technical drawings or architectural plans is a plus.
- Customer-focused attitude with the ability to handle high-pressure situations.
- Time management and the ability to prioritize tasks efficiently.
- Competitive salary and performance bonus
- Clear opportunities for professional development and career advancement
- Relaxed yet professional working environment working within an established and long standing team
- On site parking
- Company events and opportunity to travel overseas
- The ability to learn and develop within a niche industry sector working with a management team who are the best in the business.